If your website isn't loading, the first step is to check if it is just not working for you, or if it isn't working for everyone.
To do this, visit: www.isup.me
Type in your website address, and it will tell you if it is down for everyone else too.
If it is - then please pop us a support ticket.
The chances are that we are already aware and working on it (we should get notified if it goes down!) but get in touch just in case.